Complaints procedure

Our commitment

At York and Philip, the English-language practice of de Kunst van Werken B.V., we attach great value to the quality of our services. Even so, you may be dissatisfied. If so, we want to hear it, so that we can look for a solution together. This procedure follows the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).

Care provider

• de Kunst van Werken B.V., trading as York and Philip
• KvK number: 94098344
• Email: info@dekunstvanwerken.nl
• Telephone: +31 (0) 6 38 90 32 64

Step 1. Discuss it with your physician

We ask you first to raise your concern directly with the physician who handled your case, or with the practice through the contact details above. A personal conversation often resolves much of the misunderstanding.

Step 2. Independent complaints officer

If that conversation does not lead to the outcome you want, you can make free use of an independent complaints officer. For this, de Kunst van Werken B.V. is affiliated with Stichting DOKh. The complaints officer can mediate and advise you on the further procedure.

• Website: www.dokh.nl
• Email: klachten@dokh.nl
• Telephone: +31 (0) 72 520 83 25

Step 3. Disputes body

If mediation by the complaints officer does not resolve the matter either, you can submit the complaint to the disputes body (Geschilleninstantie) of DOKh. This body issues a binding decision on the dispute.